Are You Making Your Customers Rock?
Huma Qureshi, Chief Communications Officer, AP/MENA, GREY Group AMEA, on ramping up the CX.
Customer service
“2021, Anyone?”
"From downtown to lockdown; from vacations to staycations; from going out to staying in."
The Frowns that Ruin Businesses
How the customer experience has gone from a competitive differentiator to a business imperative.
Lost in disruption
Why excellent customer service can truly be disruptive.
“We want to disrupt the laundry market in Pakistan”
Q&A with Abbas Jaffery, co-Founder Washup, an on-demand laundry service.
UBL: customers first
Charting UBL's brand odyssey.
Adding the seasoning to the marketing salad
Why companies need to invest in their frontline employees.